Document Production Associate - 2nd Shift Monday - Friday 5pm - 2am (Hybrid)

RR Donnelley • Wheeling, WV

3d • $16 - $22 • Hybrid

About The Position

The Document Production Associate provides word processing and document production services for clients. This role handles document production, proofreading, intake, and workflow coordination as needed, using established procedures, standards, formats, and appropriate technology to complete client requests. The associate tracks work through its lifecycle, meets contracted service deadlines, performs quality assurance when requested, and communicates concerns to team members, leads, supervisors, or clients. The position is scheduled Monday through Friday from 5:00 p.m. to 2:00 a.m. and is identified as hybrid.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience; experience in a legal, banking, or large corporate environment is preferred.
• Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills.
• Familiarity with other software programs for editing and/or creating documents.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good judgment and ability to make decisions that conform to business needs and policy.
• Problem-solving skills, including knowing when to escalate an issue to a supervisor.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Self-motivated with a positive attitude.
• Customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

• Use appropriate logs and/or tracking software for document production work.
• Assess job requests and ensure tasks are completed appropriately throughout the task lifecycle.
• Perform document production, proofreading, intake, and workflow coordination functions as needed.
• Edit, proof, convert, create, transcribe, or otherwise complete document production requests according to established procedures, standards, and formats.
• Use the equipment, technology, software, and hardware necessary to perform job functions.
• Communicate job or deadline concerns to team members, leads, supervisors, or clients.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Foster proactive service enhancement and client relationship building.
• Perform quality assurance on work when requested.
• Follow company and client policies.
• Use equipment and supplies cost efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED