Document Production Associate - 2nd Shift Monday - Friday 5pm - 2am (Hybrid)

RR Donnelley • Wheeling, WV

1d • Hybrid

About The Position

The Document Production Associate provides word processing and document production services for clients. The role performs document production, proofreading, intake, and workflow coordination as needed, using established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete requests. The associate tracks work, communicates about deadlines and job concerns, meets contracted service deadlines, troubleshoots basic software or hardware issues, performs quality assurance as requested, and follows company and client policies. The position also supports service improvement and client relationships while using equipment and supplies cost-effectively.

The schedule is Monday through Friday, 5:00 p.m. to 2:00 a.m. The stated hourly salary range is $15.91–$21.63. Compensation may also include overtime, shift differential, call-in, or stand-by pay, depending on the role. Offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience.
• Skilled in Microsoft Office software, including Word, Excel, and PowerPoint.
• Strong keyboarding and typing skills.
• Familiarity with other software programs for editing and/or creating documents.
• Strong attention to detail and ability to work on multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good judgment in making decisions that conform to business needs and policy.
• Problem-solving skills and the ability to recognize when to escalate an issue to a supervisor.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Professional verbal and written communication skills.
• Self-motivated, positive attitude.
• Proven customer service skills to create, maintain, and enhance customer relationships.

Nice To Haves

• Document production experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs and/or tracking software for document production work.
• Assess job requests and ensure tasks are completed appropriately throughout the task lifecycle.
• Perform document production, proofreading, intake, and workflow coordination functions as needed.
• Use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests.
• Use the equipment, technology, software, and hardware needed to perform job functions.
• Communicate with team members, lead, supervisor, or client about job or deadline concerns.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Help foster continuous service enhancement and relationship building with clients.
• Perform quality assurance on work as requested.
• Adhere to company and client policies.
• Use equipment and supplies cost-effectively.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED