Host (Monday-Friday, 8am-5pm)

Crossover Health Medical Group • Renton, WA

2d • Onsite

About The Position

The Host is at the forefront of providing an exceptional member service experience and is an important member of the clinic team. The role assists members with check-in and supports their experience throughout the health center. Hosts need an in-depth knowledge of self-insured employer health insurance, including copays, coinsurance, and related benefits, and help facilitate the member’s visit in collaboration with providers and other staff.

Requirements

• Bachelor’s degree or equivalent experience.
• One year of experience in a customer service position.

Nice To Haves

• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
• Excellent interpersonal skills and ability to work effectively in a highly collaborative care team environment.
• Proven organizational skills.
• High level of ownership, accountability, and initiative.
• Experience with multitasking, issue resolution, and conflict management.
• Experience in a health care service delivery environment.
• BLS (Basic Life Support) certification.

Responsibilities

• Welcome each member and handle all interactions with hospitality and professionalism.
• Demonstrate a commitment to quality and deliver uncompromised service and outcomes.
• Accommodate special requests for member support whenever possible and promptly help resolve member questions.
• Assist with assigned projects and special provider or patient requests.
• Assist with member check-in, including a basic understanding of benefit eligibility files, check-in technology, and clinic workflows in the context of care delivery.
• Process transactions required to begin or complete a visit.
• Use knowledge of employer-sponsored health insurance, including copays, coinsurance, and benefit-specific requirements, to support members.
• Answer calls, schedule appointments, respond to emails, and follow up on member needs.
• Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Paid time off
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level