Medical Assistant (Monday-Friday, 8am-5pm)
About The Position
Crossover Health is a national, team-based medical group focused on wellbeing and prevention. Its Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and other services, delivered in person, virtually, and through asynchronous messaging. The Medical Assistant helps create an exceptional patient and member experience by providing welcoming, professional service inside and beyond the clinic. The role supports clinical care, member check-in and visit processing, and the day-to-day delivery of seamless, patient-centered care. The position is listed with a Monday–Friday, 8 a.m.–5 p.m. schedule.
Requirements
- Graduate of an accredited medical assistant or surgical technician program.
- At least 2 years of comparable clinical back-office medical assistant experience.
- Current BLS (Basic Life Support) certification.
Nice To Haves
- Excellent computer skills and familiarity with Microsoft products.
- Reading, writing, and excellent oral proficiency in English.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Ability to work effectively as a key team member.
- Comfort and efficiency with multitasking, issue resolution, and conflict management.
Responsibilities
- Take medical histories, measure patient vital signs, and collect other pertinent information to assist clinicians with patient care.
- Manage inventory, place orders, and replenish medical supplies and materials.
- Provide phlebotomy and immunization services.
- Welcome members and handle interactions with hospitality and professionalism.
- Deliver quality service and outcomes, accommodate special requests when possible, and help resolve member questions.
- Assist with assigned projects and special provider or patient requests.
- Assist members with check-in, including benefit eligibility files, check-in technology, and clinic workflows.
- Process transactions required to begin or complete visits.
- Support members by understanding employer-sponsored health insurance, including copays, coinsurance, and related benefit requirements.
- Answer calls, schedule appointments, respond to emails, and follow up on member needs.
- Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- Paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
