Medical Assistant (Monday-Friday, 8am-5pm)
About The Position
Crossover Health is a national, team-based medical group focused on wellbeing and prevention. Its Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and other services, delivered in person, virtually, and through asynchronous messaging. The Medical Assistant helps create an exceptional patient and member experience by providing welcoming, professional service in the clinic and beyond. The role supports check-in and visit transactions, assists members with questions about employer-sponsored health insurance benefits, and helps coordinate a seamless, patient-centered experience with providers and staff. Clinical work includes taking medical histories and vitals, managing supplies, and providing phlebotomy and immunization services. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- Graduate of an accredited medical assistant or surgical technician program.
- At least 2 years of comparable clinical back-office medical assistant experience.
- Current BLS (Basic Life Support) certification.
- Ability to stand, walk, and sit for extended periods.
- Ability to occasionally lift and carry items weighing up to 50 pounds.
- Manual and finger dexterity and hand-eye coordination.
- Full range of body motion, including potential handling and lifting of patients.
- Corrected vision, hearing, and speech within normal ranges.
- Ability to communicate effectively with patients and team members.
Nice To Haves
- Excellent computer skills and familiarity with Microsoft products.
- Reading, writing, and excellent oral proficiency in English.
- Strong organizational and follow-through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability, and initiative.
- Ability to work effectively as a key team member.
- Comfort and efficiency with multitasking, issue resolution, and conflict management.
Responsibilities
- Take medical histories, measure patient vitals, and collect other pertinent information to assist clinicians with patient care.
- Manage inventory and orders, and replenish medical supplies and materials.
- Provide phlebotomy and immunization services.
- Welcome members and handle interactions with hospitality and professionalism.
- Deliver quality service and outcomes, accommodate special support requests when possible, and help resolve member questions promptly.
- Assist with projects and special provider or patient requests.
- Support member check-in, including benefit eligibility files, check-in technology, and clinic workflows.
- Process transactions required to begin or complete visits.
- Support members by explaining employer-sponsored health insurance requirements, including copays, co-insurance, and related benefits.
- Answer calls, schedule appointments, respond to emails, and follow up on member needs.
- Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance
- Paid time off
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
