Document Processing Specialist

CrossCountry Mortgage, LLC•Fort Mill, SC

About The Position

The Document Processing Specialist supports RoundPoint Mortgage Servicing LLC and completes letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership. The role is responsible for preparing and transmitting letters and overseeing print vendors to ensure letters are generated and delivered to customers throughout the mortgage life cycle of a loan. The position also supports compliance commitments and works with colleagues across departments to meet service delivery objectives.

Requirements

Experience with BFKS is required.
At least 2 years of customer service experience is required.
Excellent communication and customer service skills.
Excellent prioritization and time management skills.
Proficiency with Microsoft Office applications.

Nice To Haves

An associate’s degree or an equivalent combination of education and experience; a bachelor’s degree is preferred.
Mortgage and/or legal experience is preferred.

Responsibilities

Identify root causes of issues with data transmission to and from third-party print vendors and correct them.
Monitor print vendor production performance and address production issues as they arise.
Oversee print vendor performance against service-level agreements and contract requirements.
Oversee automated processes in RoundPoint’s system of record.
Work with colleagues across departments to ensure service delivery objectives are met.
Track and monitor output to ensure items are delivered to the print vendor on time.
Contribute to continuous improvement projects to improve efficiency and lower costs.
Perform other work-related duties as assigned.
Meet RoundPoint’s commitment to compliance.
Prepare and transmit letters and oversee print vendors to support letter fulfillment.