Document Processing Specialist

CrossCountry Mortgage•Cleveland, OH

About The Position

The Document Processing Specialist supports RoundPoint Mortgage Servicing LLC and completes letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership. The role handles letter preparation and transmission, and oversees print vendors to ensure letters are generated and delivered to customers throughout the mortgage life cycle of a loan. The specialist also supports service delivery objectives, continuous improvement, and RoundPoint’s compliance commitments.

Requirements

Experience with BFKS is required.
At least 2 years of customer service experience is required.
An associate’s degree or an equivalent combination of education and experience.
Excellent communication and customer service skills.
Excellent prioritization and time-management skills.
Proficiency with Microsoft Office applications.

Nice To Haves

Bachelor’s degree preferred.
Mortgage and/or legal experience preferred.

Responsibilities

Identify root causes of data transmission issues with third-party print vendors and correct them.
Monitor print vendor production performance and intervene to address production issues.
Oversee print vendor performance against service-level agreements and contract requirements.
Oversee automated processes in RoundPoint’s system of record.
Work with colleagues across departments to meet service delivery objectives.
Track and monitor output to ensure items are delivered to the print vendor on time.
Contribute to continuous improvement projects to improve efficiency and lower costs.
Perform other work-related duties as assigned.
Meet RoundPoint’s commitment to compliance.