Document Imaging Technician

Boys Town • Omaha, NE

2d • Onsite

About The Position

The Document Imaging Technician reviews patient health information documents for completeness, legibility, proper authentication, and compliance before inclusion in the medical record. The position scans, indexes, and maintains electronic documents in the electronic medical record system while meeting established quality and turnaround standards. It also monitors electronic fax and shared-folder workflows to ensure patient health information is routed, processed, and accessible in a timely and accurate manner, consistent with departmental procedures, regulatory requirements, and confidentiality standards.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., and the position is on-site. The role requires maintaining production and quality standards, including a minimum 98% accuracy rate for reviewing scanned and indexed documents. The technician collaborates with clinical staff and outside facilities, participates in workflow improvement and cross-training, and performs specialized clerical duties related to medical records procedures. Boys Town describes a culture grounded in care, respect, belonging, and service to children, families, patients, and communities.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office applications.
• Attention to detail and good organizational skills.
• Knowledge of medical record documentation and healthcare terminology.
• Ability to work independently and contribute effectively in a team-oriented environment.
• Ability to adapt to changing priorities in a fast-paced setting.
• Excellent verbal and written communication skills and the ability to interact effectively with clinical staff and customers.
• Proficiency with electronic medical record systems and document imaging systems.

Nice To Haves

• At least two years of experience working in a Health Information Management Department, hospital, or doctor's office.
• Alternatively, at least two years of office experience.

Responsibilities

• Review patient health information documents for completeness, legibility, proper authentication, and compliance with established guidelines.
• Identify document deficiencies and route incomplete or inaccurate documents to the appropriate clinic or provider for correction.
• Scan medical records, school records, diagnostic tests, and other documents into the patient's electronic medical record, accurately entering data in required fields.
• Follow department protocols and procedures for document imaging.
• Maintain established production and quality standards, including a minimum 98% accuracy rate when reviewing scanned and indexed documents.
• Maintain knowledge of specialty document types to identify inconsistencies and support accurate, consistent scanning and indexing.
• Use training guides, tip sheets, and other available resources to ensure accurate and consistent scanning practices.
• Scan, index, and maintain electronic documents in the electronic medical record, preserving proper organization and record integrity.
• Manage electronic fax and shared folders according to established protocols, including scanning documents into shared folders based on priority standards.
• Communicate with outside clinics when additional information is needed or a faxed document is incomplete.
• Collaborate with clinical staff and external facilities to resolve document-related issues accurately, professionally, and promptly.
• Participate in department projects, workflow improvement initiatives, and cross-training activities.
• Perform specialized clerical duties associated with medical records procedures.
• Use computer applications, electronic health record systems, and departmental software to perform job duties.
• Maintain strict confidentiality of patient health information and comply with applicable health information management standards, including HIPAA and Joint Commission requirements.

Benefits

• Reduced- to no-cost visits for employees and dependents enrolled in medical benefits for services performed by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or 401(k) Roth account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED