Document Imaging Clerk

Protection Strategies Inc • Knoxville, TN

1d

About The Position

The Document Imaging Clerk specialist will assist the Department of Children Services and Intake, Suitability, and Badging offices. The role supports day-to-day administrative functions of the Program Support Center, including logistics, office supplies, data gathering, research, and report preparation. The specialist also supports case processing, communications, records organization, and coordination with staff and leadership.

Requirements

• One year of office experience.
• High school diploma or equivalent.
• Working knowledge of Microsoft Office products.
• Must be a U.S. citizen or green-card holder.
• Must be able to travel out of town for fingerprinting and badge issuance.
• Must be able to obtain and maintain a High-Risk Public Trust investigation.
• Excellent typing abilities and the ability to prepare documents accurately with minimal errors.
• Excellent verbal and communication skills.
• Excellent organizational and file management skills, with the ability to plan and execute administrative work with little supervision.
• Ability to multitask and pay close attention to detail.
• Ability to interact professionally with customers, colleagues, and members at all levels.

Responsibilities

• Oversee and assist with day-to-day Program Support Center administrative functions, including logistics, office supplies, data gathering, researching information, and preparing reports.
• Develop and maintain Excel spreadsheets for ongoing projects and tracking.
• Coordinate with internal staff to complete Child Care Checks.
• Respond personally to inquiries or redirect them to the appropriate office.
• Create postal labels and ship fingerprint cards and required documents to applicants.
• Enter Special Agency Checks into an internal database.
• Organize and verify closed cases for completeness prior to filing.
• Review, categorize, and process emails in resource mailboxes.
• Coordinate with leadership and peers to provide training as needed.
• Provide general information and guidance in response to inquiries from HHS, external customers, case managers, and the public.
• Create and present PowerPoint presentations.
• Create and update Standard Operating Procedures.

Benefits

• Medical, dental, vision, and telemedicine coverage.
• 401(k) retirement plan.
• Tuition assistance.
• Disability products.
• Employee assistance program.
• GoodRx.
• Commuter benefits.
• Flexible spending accounts, including HSA and HRA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED