Document Imaging Analyst

Mass General Brigham • Somerville, MA

1d • Onsite

About The Position

Responsible for the daily functions of the department’s scanning and file room operations. Works with members of the Health Information Management (HIM) team to pick up, process, analyze, and scan patient medical record information accurately and efficiently. Assists with retrieving, delivering, and refiling paper medical records for treatment, payment, operations, or research purposes across Mass General Brigham sites.

This is a 100% onsite position at 121 Inner Belt Road, Somerville, Massachusetts. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with 40 scheduled weekly hours.

Requirements

• High school diploma or equivalent.
• Organized and detail-oriented, with the ability to work in time-sensitive situations.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in a group or team setting.
• Ability to perform repetitive tasks for extended periods while maintaining a high level of concentration.

Nice To Haves

• 1–2 years of digital/electronic document imaging experience preferred.
• 0–1 year of medical office, hospital, or managed care experience preferred.

Responsibilities

• Process, prepare, sort, and scan medical record documents into the document management system within specified time frames while meeting productivity and accuracy expectations.
• Analyze patient health records to identify misfiled or mislabeled documents and ensure documents belong in the appropriate patient record.
• Prepare document batches according to established guidelines, including using scanning separator sheets, placing patient identifiers on each document, and selecting the appropriate capture class.
• Perform quality assessments on all pages in scanned batches and make necessary edits before sending batches to auto-indexing.
• Retrieve, deliver, and return records from locations across Mass General Brigham sites, including regular bulk deliveries between the offsite medical record storage warehouse, CRCC at 121 Inner Belt Road in Somerville, and site locations.
• Process and update paper-record requests received through Epic work queues, pull lists, and email.
• Search diligently for requested paper records and apply knowledge of how records are cataloged and indexed at the offsite storage warehouse for Mass General Brigham locations.
• Use the offsite storage warehouse record-tracking system to order and update records, selecting the appropriate priority and delivery location.
• Use image/scan-on-demand functionality according to established procedures and as directed by the Team Lead and/or Manager.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.
• Reasonable accommodation for applicants with disabilities during the application or interview process, for performing essential job functions, and for receiving other employment benefits and privileges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED