Document Imaging Production Specialist III

Bank of America • Fort Worth, TX

7d • Onsite

About The Position

Bank of America’s Document Imaging Indexing Vault Operations (DIIVO) team handles document processing for internal and external customers, with an emphasis on accuracy, risk management, and process excellence. The Production Specialist III handles complex files and documents, prevents or addresses escalations, and performs production and support work in a high-volume, fast-paced environment. The role includes repetitive administrative tasks related to imaging and scanning, with deadlines and production goals. The specialist monitors and reviews documentation against requirements, uses reporting to support work across multiple workstreams and systems, assists with training, serves as a subject matter expert, and identifies issues and opportunities to improve processes. The position requires reliability, strong work habits, motivation, teamwork, and the ability to train across multiple workstreams.

The scheduled hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. Bank of America describes an in-office culture, with flexibility based on role responsibilities and business needs.

Requirements

• At least 2 years of experience in an operations or production environment.
• Ability to bend and move around the production floor, push carts, move documents or boxes, and lift 25–50 pounds.
• High school diploma, GED, secondary school qualification, or equivalent.
• Attention to detail, business acumen, customer and client focus, recording and organizing information, collaboration, oral communication, prioritization, quality assurance, and written communication skills.
• Ability to work in a high-volume, fast-paced production environment and perform repetitive administrative functions to meet deadlines and goals.
• Reliability, motivation, strong work habits, teamwork, and ability to train across multiple workstreams.

Nice To Haves

• Experience with the PDIM (Physical Document Inventory Management) application.
• Ability to leverage data and reporting to manage inventory and service level agreements.
• Postal experience and/or Pitney Bowes experience.
• Previous experience in document imaging or retention and retrieval.

Responsibilities

• Assist peers and leadership with resolving complex, time-sensitive exceptions.
• Handle escalations from business partners through concise, clear communication by email and phone.
• Support review and validation of departmental procedures to improve process efficiency.
• Execute production and support functions.
• Monitor and review documentation against requirements.
• Use reporting to perform job functions and understand metrics across multiple workstreams and systems.
• Assist with training new associates and act as a subject matter expert.
• Proactively identify issues and potential process improvements.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED