Document Imaging Production Specialist II

Bank of America • Fort Worth, TX

8d • Onsite

About The Position

Bank of America’s Document Imaging Indexing Vault Operations (DIIVO) organization handles document processing for internal and external customers, with an emphasis on accuracy, risk management, and adapting to unique products. The Production Specialist II supports the receipt, imaging, and retention of customer correspondence, as well as other production activities. The role involves repetitive administrative tasks related to document retrieval in a high-volume, fast-paced production environment, requiring attention to quality, accuracy, productivity, and deadlines. The successful candidate is reliable, motivated, adaptable across multiple workstreams and systems, able to train across workstreams, and a collaborative team player.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. This is an in-office role.

Requirements

• At least 2 years of experience in an operations or production environment.
• Ability to bend and move around the production floor, push carts, move documents or boxes, and lift 25–30 pounds.
• High school diploma, GED, secondary school qualification, or equivalent.
• Ability to work reliably and productively in a high-volume, fast-paced production environment while meeting deadlines and goals.
• Ability to train across multiple workstreams and systems.
• Skills in adaptability, attention to detail, customer and client focus, collaboration, organizational effectiveness, prioritization, problem solving, and quality assurance.

Nice To Haves

• Ability to use data and reporting to manage inventory and service level agreements.
• Postal experience and/or Pitney Bowes experience.
• Previous experience in document imaging, retention, or retrieval.

Responsibilities

• Prioritize and organize work to improve effectiveness, efficiency, and productivity.
• Monitor and review documentation requirements.
• Execute policies and procedures related to document management in accordance with firm policies and guidelines.
• Support the receipt, imaging, and retention of internal and external customer correspondence and other production activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED