Document Imaging Production Specialist II

Bank of America • Fort Worth, TX

7d • Onsite

About The Position

Bank of America’s Document Imaging Indexing Vault Operations (DIIVO) organization handles documents accurately and efficiently for internal and external customers, with a focus on attention to detail, risk management, and specialized products. DIIVO emphasizes continuous process improvement, employee skill development, and positive employee engagement.

The Production Specialist II joins a fast-paced operations team and supports the receipt, imaging, and retention of customer correspondence, along with other production activities. The role requires handling repetitive administrative functions related to document retrieval while meeting deadlines and goals. The successful candidate is reliable, motivated, adaptable across multiple workstreams and systems, and focused on quality, accuracy, and productivity in a high-volume production environment.

The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. Bank of America describes its workplace approach as in-office, with flexibility based on role responsibilities and business needs.

Requirements

• At least 2 years of experience in an operations or production environment.
• Ability to bend and move about the production floor, push carts, move documents or boxes, and lift 25–30 pounds.
• High school diploma, GED, secondary school education, or equivalent.
• Adaptability, attention to detail, customer and client focus, collaboration, organizational effectiveness, prioritization, problem solving, and quality assurance skills.
• Ability to work in a high-volume, fast-paced production environment and meet deadlines and goals.

Nice To Haves

• Ability to use data and reporting to manage inventory and service level agreements.
• Postal experience and/or Pitney Bowes experience.
• Previous experience in document imaging or retention and retrieval.

Responsibilities

• Prioritize and organize work to increase effectiveness, efficiency, and productivity.
• Monitor and review documentation requirements.
• Execute policies and procedures related to document management in accordance with firm policies and guidelines.
• Support the receipt, imaging, and retention of internal and external customer correspondence.
• Perform repetitive administrative functions related to the document retrieval process to meet deadlines and goals.
• Train across multiple workstreams and systems while maintaining a focus on quality, accuracy, and productivity.

Benefits

• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED