Document Imaging Production Specialist III

Bank of America • Fort Worth, TX

8d • Onsite

About The Position

Bank of America’s Document Imaging Indexing Vault Operations (DIIVO) team handles document processing for internal and external customers, with an emphasis on accuracy, risk management, and process excellence. The team promotes continuous improvement, employee development, and positive employee engagement.

The Production Specialist III handles complex files and documents, helps prevent and resolve escalations, and performs production and support functions. The role includes assisting with training new associates, serving as a subject matter expert, and identifying issues and potential process improvements. The specialist monitors and reviews documentation against requirements and uses reporting and metrics to support work across multiple workstreams and systems.

This is a production- and quality-focused role in a high-volume, fast-paced environment. It involves repetitive administrative tasks related to imaging and scanning, with deadlines and production goals. The employee must be reliable, motivated, able to train across multiple workstreams, and work effectively as part of a team. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Requirements

• At least 2 years of experience in an operations or production environment.
• Ability to bend and move around the production floor to push carts, move documents or boxes, and lift 25–50 pounds.
• High school diploma, GED, secondary school diploma, or equivalent.
• Attention to detail, business acumen, customer and client focus, information recording and organization, collaboration, oral communication, prioritization, quality assurance, and written communication skills.
• Ability to work in a high-volume, fast-paced production environment and perform repetitive imaging and scanning administrative tasks.

Nice To Haves

• Experience with the PDIM (Physical Document Inventory Management) application.
• Ability to use data and reporting to manage inventory and service level agreements.
• Postal experience and/or Pitney Bowes experience.
• Previous experience in document imaging, retention, or retrieval.

Responsibilities

• Assist peers and leadership in resolving complex, time-sensitive exceptions.
• Handle escalations from business partners, communicating clearly and concisely by email and phone.
• Support the review and validation of departmental procedures to improve process efficiency.
• Execute production and support functions.
• Monitor and review documentation against requirements.
• Use reporting and metrics to perform job functions across multiple workstreams and systems.
• Assist with training new associates and act as a subject matter expert.
• Proactively identify issues and potential process improvements.

Benefits

• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED