Document Imaging Clerk

Protection Strategies • Knoxville, TN

10h

About The Position

The HHS Document Imaging Clerk will assist the Department of Children Services and Intake, Suitability, and Badging offices. The role supports day-to-day administrative functions of the Program Support Center (PSC), including logistics, office supplies, data gathering, research, and report preparation. The specialist maintains project-tracking spreadsheets, processes inquiries and emails, supports case checks and records management, and prepares documents and presentations. The position requires out-of-town travel for fingerprinting and badge issuance and requires the ability to obtain and maintain a High-Risk Public Trust investigation.

Requirements

• One year of office experience.
• High school diploma or equivalent.
• Working knowledge of Microsoft Office products.
• Must be a U.S. citizen or green-card holder.
• Must be able to obtain and maintain a High-Risk Public Trust investigation.
• Excellent typing abilities and the ability to prepare documents accurately with minimal errors.
• Excellent verbal and communication skills.
• Excellent organizational and file-management skills, with the ability to plan and execute administrative work with little supervision.
• Ability to multitask and pay close attention to detail.
• Ability to interact professionally with customers, colleagues, and members at all levels.
• Ability to travel out of town for fingerprinting and badge issuance.

Responsibilities

• Assist with day-to-day PSC administrative functions involving logistics, office supplies, data gathering, research, and report preparation.
• Develop and maintain Excel spreadsheets for ongoing projects and tracking.
• Coordinate with internal staff to complete Child Care Checks.
• Respond to inquiries or redirect them to the appropriate office.
• Create postal labels and ship fingerprint cards and required documents to applicants.
• Enter Special Agency Checks into an internal database.
• Organize and verify closed cases for completeness before filing.
• Review, categorize, and process emails in resource mailboxes.
• Coordinate with leadership and peers to provide training as needed.
• Provide general information and guidance to HHS, external customers, case managers, and the public.
• Create and present PowerPoint presentations.
• Create and update Standard Operating Procedures.

Benefits

• Medical, dental, and vision coverage.
• Telemedicine.
• 401(k) retirement plan.
• Tuition assistance.
• Disability products.
• Wellness programs.
• Employee assistance program.
• GoodRx.
• Commuter benefits.
• Flexible spending accounts, including HSA and HRA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED