2nd Shift - Document Clerk

ScanSource•Southaven, MS

About The Position

The Document Clerk supports shipping and LTL operations by coordinating with internal teams and external carriers, monitoring order status, maintaining shipping records, and ensuring shipped loads are closed out in the WMS at the end of the shift. The role requires a professional and courteous attitude, regular attendance, and coordination of absences with the Supervisor to ensure desk coverage. The position also involves maintaining a clean and safe work area and performing additional duties as assigned. The job is identified as 2nd shift.

Requirements

Ability to understand basic English.
Ability to lift up to 70 pounds.
Ability to bend, stoop, stand, walk, and twist as needed to perform the job.

Responsibilities

Communicate with the LTL team, manifest, maintenance, IT, and management to support effective processes.
Email carriers, dispatchers, and the sales team to schedule FTL/LTL pickups and assist with shipping issues, special handling, and other LTL inquiries.
Ensure all shipped loads are systematically closed out in the WMS at the end of the shift.
File records, retrieve files when requested, and email or scan them to the appropriate parties.
Report issues to leadership and upper management.
Report count discrepancies shown on scanner paperwork, including missing pallet or piece counts.
Maintain a professional and courteous attitude.
Monitor order status to help ensure on-time shipping.
Maintain a clean and safe “Tour Ready” work area.
Perform additional duties as assigned.
Maintain regular attendance and coordinate absences with the Supervisor to ensure desk coverage.