2nd Shift - Document Clerk

ScanSource•Southaven, MS

About The Position

The Document Clerk supports shipping and LTL department processes by coordinating with internal teams and external parties, monitoring order status, maintaining shipment records, and ensuring shipped loads are closed out in the warehouse management system at the end of the shift. The role also involves reporting operational issues and count discrepancies, maintaining a clean and safe work area, and coordinating absences with the Supervisor to ensure desk coverage. Regular attendance is an essential function of the position.

Requirements

Ability to understand basic English.
Ability to lift up to 70 pounds.
Ability to bend, stoop, stand, walk, and twist as needed to perform the job.

Responsibilities

Communicate with the LTL team, manifest, maintenance, IT, and management to support effective processes.
Email carriers, dispatchers, and the sales team to schedule FTL/LTL pickups and assist with shipping issues, special handling, and other LTL inquiries.
Ensure all shipped loads are systematically closed out in the WMS at the end of the shift.
File records, retrieve requested files, and email or scan them to the appropriate parties.
Report issues to leadership and upper management.
Report count discrepancies shown on scanner paperwork, such as missing pallet or piece counts.
Maintain a professional and courteous attitude.
Monitor order status to help assure on-time shipping.
Maintain a clean and safe “Tour Ready” work area.
Perform additional duties as assigned.
Coordinate absences with the Supervisor to ensure desk coverage.