Dock Supervisor
About The Position
The Dock Supervisor leads and oversees a team of Dock Associates (Freight Handlers) during an assigned shift. The role ensures freight is safely and efficiently loaded and unloaded to support on-time, error-free deliveries. The supervisor manages daily dock operations, supports team development, addresses operational and service concerns, and promotes safety, compliance, and continuous improvement. The position operates in a warehouse or operations environment and may require up to 15% travel. It is full-time, Monday through Friday, from 3:00 p.m. to 12:00 a.m.; the schedule may require flexibility based on business needs, and some weekend work may be required.
Requirements
- Strong leadership, customer service, communication, and interpersonal skills.
- Strong organizational, time management, and attention-to-detail skills.
- Ability to coach employees, resolve conflict, and make sound decisions in a fast-paced environment.
- Safety-focused with a cost- and quality-driven mindset.
- Ability to follow operational, safety, security, and customer-specific procedures.
- Ability to complete required reports and documentation accurately and in a timely manner.
Nice To Haves
- Experience in transportation, logistics, freight handling, warehouse, distribution, or cross-dock operations.
- Previous leadership, supervisory, training, or coaching experience.
- Experience working with customers and resolving operational or service issues.
- Experience supporting safety, compliance, continuous improvement, or process improvement initiatives.
- Knowledge of Lean principles and 5S practices.
Responsibilities
- Lead and oversee Dock Associates, ensuring compliance with company policies, safety standards, and customer requirements.
- Coach, train, and develop team members; address performance concerns and document interactions as needed.
- Support hiring and onboarding efforts to maintain a productive and engaged team.
- Manage daily dock operations to ensure freight is loaded, unloaded, staged, and handled safely and efficiently.
- Partner with customers and internal teams to resolve issues and support on-time, error-free service.
- Monitor safety, security, and compliance; address unsafe practices and conduct routine inspections.
- Assist with loading and unloading freight as operational needs require.
- Resolve team member and customer concerns, escalating significant issues to the Operations Manager as appropriate.
- Complete required operational reporting and support continuous improvement efforts.
- Protect company assets and confidential information in accordance with company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
