Dock Supervisor

Estes Express Lines•Elkton, MD

About The Position

The Dock Supervisor leads and directs dock employees and is accountable for an efficient, clean, and safe LTL operation. The role includes dock planning, scheduling, performance monitoring, coaching, and development, as well as enforcing company policies, safety rules, and government regulations. The supervisor contributes to hiring and termination decisions and carries out assigned portions of the Service Center business plan while meeting assigned KPIs. The position uses company enhancement tools and processes, reviews schedules to improve efficiency and reduce costs, coordinates equipment assignments and movement with other supervisors and management, and ensures effective customer communication. It also oversees the timely and accurate completion of dock paperwork. Regular attendance is required, and other duties may be assigned as operational, safety, or other needs require. The position reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. The schedule averages 50 hours per week and may include any shift, nights, weekends, and work in any weather condition.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Prior management, dispatch, and dock experience required, preferably in the LTL trucking industry.
Knowledge of the local metropolitan area.
Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Team-building and interpersonal skills.
Excellent verbal, written, and listening communication skills.
Strong planning and organization skills.
Good computer skills.
Strong work ethic and problem-solving skills.
Willingness to work an average of 50 hours per week and any shift, including nights and weekends, and in any weather condition.
Ability to lift approximately 20 pounds or more if required by the essential functions of the job.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol testing and a criminal history background check.
Must be authorized to work in the United States.
Ability to meet the physical demands of the job, including regularly talking or hearing; using close, distance, and peripheral vision, depth perception, and focus adjustment; frequently sitting and using hands to operate computers and standard office equipment; and occasionally standing, walking, lifting, twisting, turning, and reaching.

Nice To Haves

Bachelor's degree preferred.
Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
AS/400 and MS Office skills are a plus.

Responsibilities

Lead, guide, and direct dock employees, including setting targets, monitoring performance, and providing coaching, counseling, and development.
Manage an efficient, clean, and safe LTL operation, including dock planning and schedule setup.
Enforce company policies and procedures, safety rules, and government regulations.
Participate in and make recommendations regarding hiring and termination processes.
Administer and carry out assigned portions of the Service Center business plan.
Meet all assigned KPIs.
Use company enhancement tools and processes daily.
Review and revise schedules to increase efficiency and lower costs.
Coordinate equipment assignments and movement, including trailers and tractors, with other supervisors and management.
Communicate with customers by phone, fax, or email.
Oversee dock paperwork to ensure employees handle it accurately and promptly.
Maintain regular attendance and perform other duties as assigned.