Dock Supervisor
About The Position
The Dock Supervisor oversees a shift or section at an Old Dominion service center, maintaining standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role manages dock employees and daily freight operations, monitors shipment locations using company technology, and communicates throughout the day with associates, customers, and team members. The supervisor also completes company and government freight-movement forms and ensures compliance with applicable regulations and company policies. The position may require working assigned shifts according to customer pickup and delivery schedules.
Requirements
- High school degree or equivalent.
- Two years of operations experience; transportation industry experience is preferred.
- Working knowledge of AS400, Microsoft Office, DYMS, and BLU systems.
- Knowledge of general DOT regulations.
- Good verbal and written communication skills.
- Availability to work assigned shifts based on customer pickup and delivery schedules.
Nice To Haves
- Some college.
- Bachelor’s degree.
- Supervisory experience.
Responsibilities
- Monitor and evaluate employee safety each day.
- Monitor and evaluate safe, efficient freight loading and unloading throughout the shift.
- Teach and reinforce safe lifting techniques and use safe lifting practices as needed.
- Maintain housekeeping within the shift to support safety and productivity.
- Manage, assign, and supervise dock employees to ensure appropriate use of staff and equipment and meet company and customer expectations.
- Manage dock work schedules and time-off requests.
- Coordinate with the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager to support business objectives.
- Provide analyses, suggestions, and ideas to improve operations in the shift, department, and facility.
- Give employees ongoing positive and constructive feedback on productivity and operational measures, and handle disciplinary actions at the supervisor’s discretion.
- Conduct daily inspections and ensure compliance with applicable local, state, and federal safety regulations, OSHA requirements, and DOT regulations.
- Ensure trailers are loaded correctly for safe freight transport and inspect trailers for cleanliness and proper loading and unloading techniques.
- Operate company freight-monitoring systems to track freight movement.
- Complete forklift job training and operate a forklift as needed in the service center.
- Conduct daily shift meetings.
- Make timely decisions based on volume levels and communicate schedules to affected employees.
- Inspect tools and equipment for safe working condition and direct correction of improper or adverse conditions.
- Understand and ensure compliance with company and government regulations.
- Work assigned shifts as needed, with availability based on customer pickup and delivery schedules.
- Complete company and government forms used in freight movement, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
- Communicate throughout the day with associates, customers, and team members verbally and through computer systems.
Benefits
- Medical benefits, including a zero-premium medical plan for employee-only coverage.
- Vision and dental coverage.
- Short-term and long-term disability coverage.
- Flexible spending accounts.
- 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
- Life insurance.
- Wellness program.
- 12 days of paid time off.
- Nine paid holidays, including a birthday holiday.
- Tuition reimbursement for drivers and technicians.
- Training and growth opportunities.
- Promotion-from-within opportunities.
- Career opportunities at the company’s service centers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
