Dock Supervisor
About The Position
The Dock Supervisor leads and directs dock employees and is accountable for an efficient, clean, and safe LTL operation. The role includes planning dock operations and schedules, ensuring compliance with company policies, safety rules, and government regulations, and carrying out assigned portions of the Service Center Business Plan. The supervisor monitors performance, provides coaching and development, contributes to hiring and termination decisions, and is responsible for meeting assigned KPIs. The role requires daily use of company enhancement tools and processes, reviewing schedules to improve efficiency and reduce costs, coordinating trailer and tractor assignments and movement with other supervisors or management, communicating with customers by phone, fax, or email, and ensuring dock paperwork is completed correctly and on time. Regular attendance is required. Duties may include other tasks assigned to meet operational, safety, and business needs.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Prior management, dispatch, and dock experience required; LTL trucking industry experience preferred.
- Knowledge of the local metropolitan area.
- Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
- Team-building and interpersonal skills.
- Excellent verbal, written, and listening communication skills.
- Strong planning and organization skills.
- Good computer skills.
- Strong work ethic and problem-solving skills.
- Willingness to work an average of 50 hours per week and any shift, including nights and weekends, in any weather condition.
- Ability to lift at least 20 pounds, or more if required by the essential job functions.
- Ability to comply with company policies, rules, procedures, and Code of Conduct.
- Ability to interact well with others and work independently or as part of a team.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Ability to read, interpret, and comply with written materials such as safety rules, operating and procedure manuals, and maintenance instructions, with strong comprehension and concentration and the ability to meet deadlines.
- Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol tests and a criminal history background check.
- Must be authorized to work in the United States.
Nice To Haves
- Bachelor’s degree preferred.
- Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
- AS/400 and Microsoft Office skills are a plus.
Responsibilities
- Lead, guide, and direct dock employees, including setting targets, monitoring performance, and providing coaching, counseling, and development.
- Manage an efficient, clean, and safe LTL operation, including dock planning and schedule setup.
- Enforce compliance with company policies and procedures, safety rules, and government regulations.
- Participate in and make recommendations regarding hiring and termination processes.
- Administer assigned portions of the Service Center Business Plan.
- Meet all assigned KPIs.
- Use company enhancement tools and processes daily.
- Review and revise schedules to improve efficiency and reduce costs.
- Coordinate equipment assignment and movement, including trailers and tractors, with other supervisors and management.
- Communicate with customers by phone, fax, or email.
- Oversee dock paperwork and ensure employees handle it accurately and promptly.
- Maintain regular attendance and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
