Dock Supervisor

Estes Express Lines•Gary, IN

About The Position

The Dock Supervisor leads and directs dock employees and manages an efficient, clean, and safe less-than-truckload (LTL) operation. The role includes setting targets, monitoring performance, coaching and developing employees, planning dock operations and schedules, and supporting hiring and termination processes. The supervisor administers assigned portions of the Service Center business plan, meets assigned KPIs, uses company tools and processes, and revises schedules to improve efficiency and reduce costs. The position also coordinates trailer and tractor assignments and movement, communicates with customers, and ensures dock paperwork is completed correctly and on time. Regular attendance is required, and other duties may be assigned as operational, safety, or other needs require. The role reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. The position requires an average of 50 hours per week and availability to work any shift, including nights and weekends, in any weather condition. Work takes place in an environment that may involve moving mechanical parts, fumes or airborne particles, high or precarious places, hazardous materials, variable weather, and noise levels ranging from quiet to loud.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Prior management, dispatch, and dock experience; preferably in the LTL trucking industry.
Knowledge of the local metropolitan area.
Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
Team-building and interpersonal skills.
Excellent verbal, written, and listening communication skills.
Strong planning and organization skills.
Good computer skills.
Strong work ethic and problem-solving skills.
Willingness to work an average of 50 hours per week and any shift, including nights and weekends, in any weather condition.
Ability to lift approximately 20 pounds or more if required by the essential functions of the job.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operations and procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen, may be subject to random drug and/or alcohol testing, and will be subject to a criminal history background check.
Must be authorized to work in the United States.

Nice To Haves

Bachelor's degree preferred.
Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
AS/400 and Microsoft Office skills are a plus.

Responsibilities

Lead, guide, and direct dock employees, including setting targets, monitoring performance, and providing coaching, counseling, and development.
Manage an efficient, clean, and safe LTL operation, including dock planning and setting up schedules.
Enforce compliance with company policies and procedures, safety rules, and government regulations.
Participate in and make recommendations regarding hiring and termination processes.
Administer and carry out assigned portions of the Service Center business plan.
Meet all assigned KPIs.
Use company enhancement tools and processes daily.
Review and revise schedules to improve efficiency and lower costs.
Coordinate equipment assignments and movement of trailers and tractors with other supervisors and management.
Communicate with customers by phone, fax, or email.
Oversee dock paperwork to ensure employees handle it accurately and on time.
Perform other duties and tasks as assigned.