DMV Customer Service Technician (Part-time/wage) - Norfolk Widgeon Rd 02568

Virginia Information Technologies Agency • Norfolk, VA

4d • Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a part-time Customer Service Technician at its Norfolk Widgeon Road Customer Service Center. The role handles a variety of customer transactions and services, including explaining policies, procedures, and regulations; issuing identification cards; processing applications; administering vision, driver, and in-car road tests; processing vehicle registrations and titles; and collecting taxes. Training will be provided. The position requires working Monday through Saturday with varied hours and performing tasks at different stations within the Customer Service Center as assigned.

Requirements

• Customer service experience.
• Knowledge of personal computers, computer information systems, databases, and how they support service operations.
• Knowledge of mathematics and basic accounting practices and principles, including reconciliations.
• Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
• Ability to adapt to frequent changes in statutes, policies, and procedures.
• Ability to analyze records, files, and other documents to reach logical and legal conclusions.
• Ability to work under pressure during peak workload periods.
• Ability to work cooperatively in a team environment.
• Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
• Ability to work Monday through Saturday with varied hours.
• Consent to a background check; selected candidates must also consent to fingerprint-based criminal history and driver record checks, and a background investigation if applicable.
• Complete the required employee training.

Nice To Haves

• Experience with the Privacy Protection Act and DMV policies and procedures related to Customer Service Center operations.
• Bilingual skills are encouraged.

Responsibilities

• Handle customer transactions and provide DMV-related services.
• Communicate and explain policies, procedures, and regulations.
• Issue identification cards and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations and titling.
• Collect taxes.
• Work at different Customer Service Center stations as assigned.
• Complete required employee training and operate the equipment necessary for the job.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed