DMV Customer Service Technician (Part-time/wage) - Tappahannock 04202

DHRM • Essex, VA

9d • Onsite

About The Position

The Virginia Department of Motor Vehicles is seeking a service-oriented Customer Service Technician for its Tappahannock Customer Service Center. The role handles a variety of customer transactions, including explaining policies, procedures, and regulations; issuing identification cards; processing applications; administering vision, driver, and in-car road tests; processing vehicle registrations and titles; collecting taxes; and providing other DMV-related services. Training will be provided. The position is part-time and wage-based, with a hiring rate of $19.72; prior relevant DMV work experience may increase the wage rate. The technician must be able to work Monday through Saturday with varied hours and perform duties at different workstations within the center as assigned.

Requirements

• Customer service experience.
• Knowledge of personal computers, computer information systems, databases, and how they support service operations.
• Knowledge of mathematics and basic accounting practices and principles, such as reconciliations.
• Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
• Ability to adapt to frequent statute, policy, and procedural changes.
• Ability to analyze records, files, and other documents and reach logical and legal conclusions.
• Ability to work well under pressure during peak workload periods and cooperate in a team environment.
• Ability to communicate courteously, professionally, and tactfully, orally and in writing, with all levels of staff and a diverse customer population.
• Ability to complete required employee training, work at different customer service center workstations as assigned, and operate necessary equipment.
• Must be able to work Monday through Saturday with varied hours.
• Applicants must consent to a background check; selected candidates must consent to fingerprint-based criminal history and driver record checks and a background investigation, if applicable.
• Online application submission is required.

Nice To Haves

• Experience with the Privacy Protection Act and DMV policies and procedures related to customer service center operations.
• Bilingual candidates are encouraged to apply.
• Prior relevant DMV work experience may increase the wage rate.

Responsibilities

• Handle customer transactions and communicate applicable policies, procedures, and regulations.
• Issue identification cards and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations and titles, collect taxes, and provide other DMV-related services.
• Interpret, explain, and apply statutes, laws, rules, regulations, policies, and procedures, adapting to changes.
• Analyze records, files, and other documents to reach logical and legal conclusions.
• Work cooperatively with others and communicate courteously and professionally with staff and a diverse customer population, orally and in writing.
• Complete required employee training and operate equipment necessary to perform the job.
• Perform work tasks at different customer service center workstations as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed