DMV Customer Service Technician (Part-time/wage) - Tappahannock 04202
About The Position
The Virginia Department of Motor Vehicles is hiring a part-time Customer Service Technician at its Tappahannock Customer Service Center. The selected employee will handle a range of customer transactions, communicate policies and procedures, issue IDs, process applications, administer vision, driver, and in-car road tests, and process vehicle registrations, titles, tax collection, and other DMV services. Training will be provided. The role requires customer service, problem-solving, and the ability to interpret and apply statutes, regulations, policies, and procedures while adapting to changes. Technicians may work at different stations within the customer service center and must operate the equipment needed to perform assigned duties. The position's stated hiring rate is $19.72; prior relevant DMV work experience may increase the wage rate.
Requirements
- Customer service experience.
- Knowledge of personal computers, computer information systems, databases, and how they support service operations.
- Knowledge of mathematics and basic accounting practices and principles, including reconciliations.
- Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
- Ability to adapt to frequent changes in statutes, policies, and procedures.
- Ability to analyze records, files, and other documents and reach logical and legal conclusions.
- Ability to work well under pressure during peak workload periods.
- Ability to work cooperatively in a team environment.
- Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
- Ability to complete required employee training, perform tasks at different customer service center workstations as assigned, and operate necessary equipment.
- Must be able to work Monday through Saturday with varied hours.
- Selected candidates must complete employment eligibility verification and consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
Nice To Haves
- Experience with the Privacy Protection Act and DMV policies and procedures related to customer service center operations.
- Bilingual skills; bilingual applicants are encouraged to apply.
Responsibilities
- Handle a variety of customer transactions.
- Communicate applicable policies, procedures, and regulations.
- Issue identification cards and process applications.
- Administer vision, driver, and in-car road tests.
- Process vehicle registrations, titling, tax collection, and other DMV-related services.
- Interpret, explain, and apply statutes, laws, rules, regulations, policies, and procedures.
- Analyze records, files, and other documents to reach logical and legal conclusions.
- Work at different customer service center stations as assigned and operate the equipment necessary for the job.
- Complete required employee training.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
