DMV Customer Service Technician (Part-time/wage) - Staunton 02651
About The Position
The Virginia Department of Motor Vehicles is hiring a part-time/wage Customer Service Technician at its Staunton Customer Service Center. The role handles a range of customer transactions and services, including communicating policies, procedures, and regulations; issuing identification cards; processing applications; administering vision, driver, and in-car road tests; processing vehicle registrations and titles; collecting taxes; and providing other DMV-related services. Training will be provided. The role requires working Monday through Saturday with varied hours and performing tasks at different workstations within the Customer Service Center as assigned.
Requirements
- Customer service experience.
- Knowledge of personal computers, computer information systems, databases, and how they support service operations.
- Knowledge of mathematics and basic accounting practices and principles, including reconciliations.
- Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
- Ability to adapt to frequent changes in statutes, policies, and procedures.
- Ability to analyze records, files, and other documents and reach logical and legal conclusions.
- Ability to work well under pressure during peak workload periods.
- Ability to work cooperatively in a team environment.
- Ability to communicate courteously, professionally, and tactfully, both orally and in writing, with staff at all levels and a diverse customer population.
- Ability to work Monday through Saturday with varied hours.
- Ability to perform tasks at different workstations within the Customer Service Center and operate necessary equipment.
Nice To Haves
- Experience with the Privacy Protection Act and DMV policies and procedures related to Customer Service Center operations.
- Bilingual ability is encouraged.
Responsibilities
- Handle a variety of customer transactions and DMV services.
- Communicate policies, procedures, and regulations to customers.
- Issue identification cards and process applications.
- Administer vision, driver, and in-car road tests.
- Process vehicle registrations and titles, collect taxes, and provide other DMV-related services.
- Interpret, explain, and apply statutes, laws, rules, regulations, policies, and procedures.
- Analyze records, files, and other documents to reach logical and legal conclusions.
- Work at different Customer Service Center workstations as assigned.
- Operate the equipment necessary to perform the job.
- Complete required employee training.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
