DMV Customer Service Technician (Part-time/wage) - Norfolk Widgeon Rd 02568

DHRM • Norfolk, VA

3d • Onsite

About The Position

The Virginia Department of Motor Vehicles is seeking a service-oriented Customer Service Technician for its Norfolk Widgeon Road Customer Service Center. The technician handles a variety of customer transactions, communicates applicable policies and procedures, issues identification cards, processes applications, and administers vision, driver, and in-car road tests. Other services include vehicle registration and titling, tax collection, and related DMV transactions. Training is provided. The role requires working Monday through Saturday with varied hours and may involve performing tasks at different workstations within the center.

Requirements

• Customer service experience.
• Knowledge of personal computers, computer information systems, databases, and how they support service operations.
• Knowledge of mathematics and basic accounting practices and principles, including reconciliations.
• Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
• Ability to adapt to frequent changes in statutes, policies, and procedures.
• Ability to analyze records, files, and other documents and reach logical and legal conclusions.
• Ability to work well under pressure during peak workload periods.
• Ability to work cooperatively with others in a team environment.
• Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
• Must be able to work Monday through Saturday with varied hours.

Nice To Haves

• Experience with the Privacy Protection Act and DMV policies and procedures related to customer service center operations.
• Bilingual applicants are encouraged to apply.
• Prior relevant DMV work experience may increase the wage rate.

Responsibilities

• Handle a variety of customer transactions.
• Communicate policies, procedures, and regulations to customers.
• Issue identification cards and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations and titling, collect taxes, and provide other DMV-related services.
• Perform assigned work tasks at different customer service center workstations.
• Complete required employee training.
• Operate equipment necessary to perform the job.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed