DMV Customer Service Generalist - Norfolk Widgeon Rd 00627

DHRM • Norfolk, VA

1d • Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a Customer Service Generalist at the Norfolk Widgeon Road Customer Service Center. The role represents the DMV and provides services to a diverse customer base, helping Virginians access essential services. The department describes its workplace as supportive and training-focused, with opportunities for professional development and career growth.

Requirements

• Strong verbal and written communication skills, including the ability to engage with diverse customers and stakeholders in high-pressure environments.
• Ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail when processing and verifying transactions.
• Problem-solving skills in a fast-paced environment.
• Computer literacy and proficiency with Microsoft Office applications, such as Word and Excel.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to customer-specific situations.
• Must be at least 21 years old and maintain instructor certification for administering road tests.
• Must possess and maintain a valid driver's license with fewer than six demerit points.
• Must be able to work Monday through Saturday with varied hours.
• Must consent to required background checks, including a fingerprint-based criminal history check, driver record check, and background investigation if applicable.

Nice To Haves

• Familiarity with DMV licensing, registration, and titling processes, policies, and procedures.
• Understanding of public sector operations, government processes, regulations, and customer service protocols.
• Experience in customer service, including handling inquiries and resolving escalated issues.
• Administrative experience such as document processing, data entry, and records maintenance.
• Bilingual applicants are encouraged to apply.

Responsibilities

• Communicate DMV policies, procedures, and regulations to customers.
• Issue identification cards and process customer applications.
• Administer vision screenings, knowledge exams, and in-car road tests.
• Provide vehicle registration, titling, and tax and fee collection services.
• Handle cash and credit card transactions accurately and professionally.
• Resolve customer inquiries and issues, applying relevant DMV regulations and procedures.

Benefits

• Competitive salary starting at $41,000; prior relevant DMV experience may increase salary up to $43,000.
• Health and retirement benefits.
• Twelve paid holidays per year.
• Paid annual, sick, and family/personal leave.
• Deferred compensation plans.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed