DMV Customer Service Generalist - Norfolk Widgeon Rd 00627

Virginia Information Technologies Agency • Norfolk, VA

2d • $41,000 - $43,000 • Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a Customer Service Generalist at its Norfolk Widgeon Road Customer Service Center. The role represents DMV and provides services to a diverse customer base, helping Virginians access essential services. The position is based in a supportive, training-focused environment with professional development and career growth opportunities.

The Customer Service Generalist communicates DMV policies, procedures, and regulations; issues identification cards and processes customer applications; administers vision screenings, knowledge exams, and in-car road tests; handles vehicle registration, titling, and tax and fee services; and processes cash and credit card transactions accurately. The candidate must be at least 21 and maintain instructor certification to administer road tests. A valid driver’s license with fewer than six demerit points is required, and a criminal background check and related screening checks apply. The role requires availability Monday through Saturday with varied hours.

Requirements

• Strong verbal and written communication skills, including the ability to engage diverse customers and stakeholders in high-pressure environments.
• Ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail when processing and verifying transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency with Microsoft Office applications such as Word and Excel.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to customer-specific situations.
• Must be at least 21 years of age and maintain instructor certification for administering road tests.
• Must possess and maintain a valid driver’s license with fewer than six demerit points.
• Must be able to work Monday through Saturday with varied hours.
• Consent to required background checks, including fingerprint-based criminal history and driver record checks, and a background investigation if applicable.

Nice To Haves

• Familiarity with DMV processes and policies concerning licensing, registration, and titling.
• Understanding of public sector operations, government processes, regulations, and customer service protocols.
• Experience in customer service, handling inquiries, and resolving escalated issues.
• Administrative experience, including document processing, data entry, and recordkeeping.
• Bilingual ability is encouraged.

Responsibilities

• Communicate DMV policies, procedures, and regulations to customers.
• Issue identification cards and process customer applications.
• Administer vision screenings, knowledge exams, and in-car road tests.
• Handle vehicle registration, titling, and tax and fee collection services.
• Manage cash and credit card transactions accurately and professionally.
• Resolve customer inquiries and issues in a fast-paced environment.

Benefits

• Competitive salary starting at $41,000; prior relevant DMV experience may increase salary up to $43,000.
• Health and retirement benefits.
• Twelve paid holidays per year.
• Paid annual, sick, and family/personal leave.
• Deferred compensation plans.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed