DMV Customer Service Generalist - Charlottesville 04141
About The Position
The Virginia Department of Motor Vehicles is hiring a Customer Service Generalist at its Charlottesville Customer Service Center. The role represents the DMV and provides services to a diverse customer base, helping Virginians access essential services. The position involves communicating DMV policies and procedures, processing identification and vehicle-related transactions, administering screenings and tests, and collecting payments. The DMV describes its work environment as supportive and training-focused, with opportunities for professional development and career growth. The position requires working Monday through Saturday with varied hours. Applicants must be at least 21 years old and maintain instructor certification for administering road tests, as well as a valid driver’s license with fewer than six demerit points. Employment is subject to background and related checks.
Requirements
- Strong verbal and written communication skills, including the ability to engage with diverse customers and stakeholders in high-pressure environments.
- Ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail when processing and verifying transactions.
- Problem-solving skills for resolving customer issues in a fast-paced environment.
- Computer literacy and proficiency with Microsoft Office applications such as Word and Excel.
- Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to customer-specific situations.
- Must be at least 21 years old and maintain instructor certification for administering road tests.
- Must possess and maintain a valid driver’s license with fewer than six demerit points.
- Must be able to work Monday through Saturday with varied hours.
- Consent to a background check; selected candidates must consent to fingerprint-based criminal history, driver record, and other applicable background checks.
Nice To Haves
- Familiarity with DMV licensing, registration, and titling processes, policies, and procedures.
- Understanding of public sector operations, government processes, regulations, and customer service protocols.
- Customer service experience handling inquiries and resolving escalated issues.
- Administrative experience such as document processing, data entry, and record maintenance.
- Bilingual skills; bilingual applicants are encouraged to apply.
- Prior relevant DMV experience may increase the starting salary.
Responsibilities
- Communicate DMV policies, procedures, and regulations to customers.
- Issue identification cards and process customer applications.
- Administer vision screenings, knowledge exams, and in-car road tests.
- Provide vehicle registration, titling, and tax and fee collection services.
- Handle cash and credit card transactions accurately and professionally.
- Provide customer service and resolve inquiries and customer issues.
Benefits
- Competitive salary
- Health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation plans
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
