Customer Service Representative - 90173825 - Charlottesville

Amtrak•Charlottesville, VA

2d•$30 - $40•Onsite

About The Position

The Customer Service Representative provides passengers with superior customer service from the ticket counter, station floor, and platform. The role supports passenger comfort and accessibility, provides travel and station information, processes and safeguards ticketing and company funds, assists with baggage and boarding, and performs station-related clerical and janitorial duties. The position also helps ensure passengers are properly ticketed and comply with baggage requirements before entering station platforms, and that train boardings occur on time.

Requirements

High school diploma or GED.
Valid driver's license.
Able to lift items weighing up to 50 pounds.
Able to push or pull a baggage cart and operate baggage equipment, such as a tow tractor.
Excellent written and oral communication skills.
Maintain a positive, good-natured attitude.
Comfortable interacting with customers, speaking over a public address system, and using Amtrak computer systems.

Nice To Haves

Skilled in processing all types of Amtrak tickets and thoroughly understanding tariffs to price tickets properly.
Qualified to operate Arrow, RailRes/Stars, and Quik-Trak.
Familiar with operating the Passenger Information system.
Proficient in baggage and express operations and able to quote rates and provide information.

Responsibilities

Greet passengers and provide service and general comfort.
Assist customers with special needs, luggage, and boarding trains.
Prepare ticket reports promptly, safeguard company funds, and prepare related reports.
Care for and perform preventative maintenance on ticket printers and Quik-Trak machines; keep information racks stocked and perform miscellaneous station clerical duties.
Provide passengers with verbal and printed information about schedules, fares, routing, city highlights, boarding, tours, and other intermodal transportation.
Ensure passenger train boardings are timely; verify passengers have proper tickets or travel documents and comply with baggage requirements before platform admission.
Perform janitorial duties.
Handle checked baggage, package express, and company materials in the station and on and off trains.