Customer Service Representative

MFA Oil•Warsaw, MO

12d

About The Position

The Customer Service Representative I provides a high level of customer service to MFA Oil customers and performs daily operational duties, including recording sales, taking payments, handling inventory records, and completing bank deposits. The role also supports customer documentation, correspondence, account receivables, and location operations. Some travel is required for training. Propane certification and filling propane tanks are required as dictated by the location.

Requirements

High school diploma or equivalent.
Legal authorization to work in the United States.
At least 18 years of age.
Some travel for training is required.
Ability to communicate accurately in spoken and written English with MFA Oil customers.
Ability to meet company requirements, including successful pre-employment drug screening and criminal background check.
Basic understanding of accounting principles.
Ability to consistently operate a computer and office productivity equipment, including Microsoft Office products.
Ability to learn new concepts and use technical materials.
Ability to perform mathematical calculations to make change, complete reports, and account for products.
Ability to visually observe and inspect items and the work environment for routine job responsibilities and safety concerns.
Physical ability to remain standing and/or seated in a stationary position for up to nine hours per shift.
Physical ability to move and position oneself to retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds.
Willingness to work with hazardous materials.

Nice To Haves

1–3 years of customer service or other applicable work experience.
Ability to meet deadlines with strong time-management skills.
Ability to perform detailed work accurately.
Ability to grasp new concepts quickly.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Ability to set priorities and goals and develop plans to achieve them.

Responsibilities

Complete daily sales and deposit reporting accurately and on time.
Ensure daily sales and receipts are accurately listed on monthly stock sheets.
Process customer payments accurately and apply them to the correct accounts.
Complete petty cash reimbursements accurately and attach supporting documentation.
Assist the manager with obtaining tax exemption forms, ensuring they are complete, and maintaining a file of forms.
Answer phones, greet customers, and courteously address routine requests.
Notify customers who report being out of gas about MFA Oil’s “Out of Gas” procedures.
Process daily correspondence from customers and the home office in a timely manner.
Ensure new-customer documentation is completed, including safety documentation and forms, credit applications, loaned-equipment agreements, and propane tank leases.
Maintain up-to-date filing systems.
Assist with sales and collection of accounts receivable as directed by the manager.
Obtain propane certification and fill propane tanks as required by the location.
Maintain good working relationships with employees.
Maintain a clean and organized work area.
Know and follow company policies and procedures.
Follow the posted work schedule and clock in and out properly to accurately reflect hours worked.
Maintain timely and professional communication with management, employees, vendors, and customers.
Keep the supervisor informed of problems or issues requiring attention.
Perform other duties as assigned.