Customer Service Representative

ABC Home & Commercial Services•Orlando, OK

13d

About The Position

ABC Home & Commercial Services is seeking a dependable, customer-focused Customer Service Representative to support the growth of its Central Florida operation. The role helps create a positive customer experience by assisting homeowners, scheduling services, answering questions, and helping resolve concerns. It is suited to someone who is organized, detail-oriented, comfortable in a fast-paced, high-volume environment, and interested in building a long-term career with the company. The representative handles customer calls and service-related requests, provides information about the company’s products and services, records customer and service details in a CRM, follows up on concerns, and coordinates with internal teams. The position offers training and support, opportunities for growth and advancement, and starting pay of $18 per hour, or $19 per hour for bilingual employees.

Requirements

High school diploma or GED.
Strong communication and active listening skills.
Excellent time management and organizational skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Comfort with repetitive tasks and established processes.
Strong problem-solving skills and ability to remain calm under pressure.
Reliable transportation to the ABC office.
Dependable, punctual, and professional.

Nice To Haves

Previous customer service or call center experience.
Experience handling high-volume inbound and outbound calls.
Experience with Salesforce or other CRM systems.
Bilingual English/Spanish skills; may qualify for additional bilingual pay.

Responsibilities

Answer and manage high-volume customer calls professionally and courteously.
Make outbound calls for scheduling, follow-up, confirmations, and other service-related needs.
Provide accurate information about ABC products, services, and solutions.
Assist customers with questions about services, appointments, billing, and account information.
Listen to customer concerns and work toward effective resolutions.
Enter and maintain accurate customer information and service details in the CRM system.
Follow up with customers to confirm issues have been addressed and expectations are met.
Communicate with technicians, managers, and other internal departments.
Maintain accurate documentation of customer interactions and follow established procedures.
Meet department goals and key performance indicators (KPIs).
Handle repetitive tasks while maintaining accuracy, professionalism, and attention to detail.
Identify opportunities to provide additional services when appropriate.
Protect customer information and follow company policies and procedures.