Customer Service Representative

One GI • Beavercreek, OH

13d

About The Position

Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative for its growing team in Beavercreek, Ohio. The role serves as a first point of contact for patients and focuses on creating a compassionate, helpful, and positive experience. The representative handles calls, patient communications, appointment scheduling, and referral processing while updating and documenting information in the practice management database.

Requirements

• High school diploma or equivalent.
• Telephone charisma and excellent communication and customer service skills.
• Demonstrate a friendly, helpful manner, individual responsibility, and accountability.

Nice To Haves

• Previous medical office experience.
• Medical terminology coursework.

Responsibilities

• Answer and route calls efficiently according to practice standards.
• Update patient demographic information in the practice management database.
• Provide patients with appropriate forms, literature, and instructions.
• Document patient interactions, patient education, and other communications.
• Communicate with referring physicians about requests for appointment dates and times.
• Collect, sort, and stamp outgoing correspondence from schedulers.
• Schedule, reschedule, and cancel routine office visits.
• Communicate office cancellations that are not rescheduled to the physician’s medical assistant.
• Notify referring physicians of patient appointments or an inability to schedule patients.
• Process and update referral, demographic, and insurance information in the practice management database.
• Verify insurance coverage when applicable.
• Enter ASAP referrals, record them in the practice management database, and distribute requests to the ASAP scheduler.
• Communicate with referring offices about referral problems or questions.
• Import referrals from the fax queue and manage and import direct message referrals.

Benefits

• Paid time off.
• 401(k) plan with employer match.
• Education reimbursement opportunities, with annual support based on employment status.
• Internal growth opportunities and training and development.
• Health and supplemental benefits, with FSA and HSA options.
• Referral bonus for recommending a successful hire.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED