Customer Service Representative

UniFirst•Knoxville, TN

13d

About The Position

The Customer Service Representative handles inbound and outbound customer inquiries by phone and email, providing professional, service-oriented support. The role includes resolving problems, entering orders, processing customer returns into inventory, and responding to customers in a timely manner. The representative may intermittently cover the receptionist position and must maintain confidential information. The position requires flexibility in a changing environment, dependable and organized work, attention to detail, and effective collaboration. Overtime may be required, sometimes with same-day notice. The employee must participate in plant-wide safety activities and, when entering the Production Area, use any required personal protective equipment (PPE). Other duties may be assigned as requested or directed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Associate’s degree, or an equivalent combination of education and experience.
One or more years of related experience and/or training, or an equivalent combination of education and experience.
Proficiency with computer programs such as Microsoft Word, Excel, and Access.
Ability to communicate effectively verbally and in writing.
Ability to read, analyze, and interpret written instructions.
Ability to perform arithmetic with whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of verbal and written instructions.
Attention to detail and ability to prioritize.
Good organizational skills.
Self-motivation and ability to work independently.
Ability to distinguish between colors.
Flexibility and dependability in an ever-changing environment.

Nice To Haves

Experience with the AS400 System.

Responsibilities

Handle inbound and outbound customer inquiries by phone and email in a professional, service-oriented manner.
Provide customer support, including problem resolution, order entry, and returns processing.
Process customer returns into inventory.
Troubleshoot customer issues and respond in a timely manner.
Provide intermittent coverage for the receptionist position.
Prioritize and organize work, pay attention to detail, and contribute as part of a team.
Maintain confidential information.
Work overtime as necessary, including when same-day notification is required.
Actively participate in plant-wide safety activities and use required PPE when entering the Production Area.
Perform other duties as requested, directed, or assigned.