Customer Service Representative

RelaDyne • Chicago Heights, IL

5h

About The Position

RelaDyne is seeking a Customer Service Representative to support customers and internal teams. The role serves as a key contact for order processing, customer inquiries, and service coordination, helping provide a smooth and positive customer experience. The representative works with sales, operations, and logistics teams and handles related administrative tasks.

RelaDyne describes itself as a leading provider of automotive, industrial, and commercial lubricants and reliability services. It promotes a people-focused, team-oriented workplace with opportunities for growth and development.

Requirements

• High school diploma or equivalent.
• Customer service or administrative experience.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office.

Nice To Haves

• College education is preferred.
• CRM experience is a plus.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner.
• Process and track customer orders accurately.
• Assist with invoicing, billing questions, and order status updates.
• Coordinate with sales, operations, and logistics teams to support timely delivery.
• Resolve customer concerns and escalate issues when needed.
• Maintain accurate customer records in company systems.
• Support general administrative tasks as needed.

Benefits

• Competitive pay.
• Comprehensive benefits package including medical, dental, and life insurance.
• 401(k) with company match.
• Generous paid time off and sick time.
• Opportunities to grow and develop skills.
• Supportive leadership and training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED