DMV Customer Service Generalist - Charlottesville 04141

DHRM • Charlottesville, VA

1d • Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a Customer Service Generalist at its Charlottesville Customer Service Center. The role represents the DMV and provides services to a diverse customer base. Responsibilities include explaining DMV policies and procedures, issuing identification cards, processing applications, administering vision screenings, knowledge exams and in-car road tests, handling vehicle registration and titling services, collecting taxes and fees, and processing cash and credit card transactions. The DMV offers a training-focused environment with professional development and career growth opportunities.

Requirements

• Strong verbal and written communication skills for engaging with diverse customers and stakeholders, especially in high-pressure environments.
• Ability to provide excellent customer service and efficiently resolve inquiries.
• Attention to detail when processing and verifying transactions.
• Problem-solving skills in fast-paced environments.
• Computer literacy and proficiency with Microsoft Office applications such as Word and Excel.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to customer-specific situations.
• Must be at least 21 years old and maintain instructor certification for administering road tests.
• Must possess and maintain a valid driver's license with fewer than six demerit points.
• Must be able to work Monday through Saturday with varied hours.
• Must consent to required background checks, including a fingerprint-based criminal history check, driver record check, and background investigation if applicable.
• Must submit an online application.

Nice To Haves

• Familiarity with DMV licensing, registration, and titling processes, policies, and procedures.
• Understanding of public sector operations, government processes, regulations, and customer service protocols.
• Customer service experience handling inquiries and resolving escalated issues.
• Administrative experience, including document processing, data entry, and recordkeeping.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Communicate DMV policies, procedures, and regulations to customers.
• Issue identification cards and process customer applications.
• Administer vision screenings, knowledge exams, and in-car road tests.
• Provide vehicle registration and titling services and collect applicable taxes and fees.
• Handle cash and credit card transactions accurately and professionally.
• Resolve customer inquiries and issues, including in fast-paced or high-pressure situations.

Benefits

• Competitive salary starting at $41,000; prior relevant DMV experience may increase salary up to $43,000.
• Health and retirement benefits.
• Twelve paid holidays per year.
• Paid annual, sick, and family/personal leave.
• Deferred compensation plans.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed