DMV Customer Service Center Work Leader - Stafford CSC - 02121
About The Position
DMV is seeking an experienced customer service applicant to work as a Work Leader in the Stafford Customer Service Center. Customer Service Centers are normally open and staffed Monday through Saturday. The DMV Work Leader serves as a subject matter expert and team leader, guiding CSC Generalists, Senior Generalists, and wage employees in delivering accurate, efficient, and courteous customer service. This role oversees complex customer service transactions, supports compliance with DMV regulations, and assists with training and mentoring staff. The Work Leader serves as a liaison between management and frontline employees and may assume management-level responsibilities in the absence of CSC management, ensuring the continuity of operations. DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
Requirements
- Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues.
- Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
- Proficiency in financial procedures, including fee processing and documentation.
- Awareness of privacy standards for handling and protecting sensitive customer information.
- Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
- Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
- Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations.
- Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
- Communication skills for clear and effective interactions with team members, customers, and stakeholders.
Nice To Haves
- Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
- Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
- Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
- Adaptability to frequent changes in policies, procedures, and technologies.
- Leadership skills to foster a collaborative and productive team environment.
Responsibilities
- Guide CSC Generalists, Senior Generalists, and wage employees in providing accurate, efficient, and courteous customer service.
- Oversee complex customer service transactions.
- Support compliance with DMV regulations.
- Assist with training and mentoring staff.
- Serve as a liaison between management and frontline employees.
- May assume management-level responsibilities in the absence of CSC management to ensure continuity of operations.
Benefits
- Competitive salary
- Health benefits
- Retirement benefits
- Twelve paid holidays per year
- Deferred compensation
- Paid annual leave
- Paid sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
