Customer Service Coordinator / CSC Administration

Lovelace Health System•Albuquerque, NM

2d•Onsite

About The Position

Join the Heart Hospital of New Mexico at Lovelace Medical Center as a day-shift, full-time Customer Service Coordinator in HOPD Administration in Albuquerque, New Mexico. The hospital is New Mexico’s only hospital dedicated exclusively to cardiovascular care and includes the state’s only facility performing left ventricular aortic device (LVAD) implants and a state-of-the-art hybrid operating room. The role provides direct customer service and front desk support for assigned departments, including admitting, registering, scheduling, and verifying insurance. It also handles customer account transactions, assists customers, and performs or oversees cashiering operations while following policies, procedures, and regulations to ensure compliance and patient safety. The organization describes a people-first environment and offers career growth opportunities, tuition assistance, wellness, education, and financial well-being resources, paid time off, comprehensive health benefits, and a supportive, inclusive culture. It also uses advanced technology to support employees and enhance patient care.

Requirements

High school diploma or GED equivalent.
One year of previously related experience.
Knowledge of medical terminology.
Knowledge of office procedures.
Knowledge of insurance plans.

Nice To Haves

Associate’s degree in a related field of study.
Heart Saver.
Previous medical office experience.

Responsibilities

Provide direct customer service and front desk assistance for assigned departments, including admitting, registering, scheduling, and verifying insurance.
Handle customer account transactions and provide customer assistance.
Perform and/or oversee cashiering operations.
Adhere to policies, procedures, and regulations to ensure compliance and patient safety.