Operations Coordinator - Customer Service & Administration

Paul Davis Restoration of Southwest Montana•Belgrade, MT

2d•$22 - $24

About The Position

Paul Davis Restoration of Southwest Montana is seeking a dependable, organized, and service-minded Operations Coordinator to support customer service, office administration, and daily operations in Bozeman, Montana. The coordinator serves as a key customer contact, helping customers navigate the restoration process while keeping office information organized, connecting office and field teams, and supporting project progress. Customers may be dealing with stressful property damage, so compassion, clear communication, and attention to detail are important. This is an entry-level opportunity with room to grow. Restoration or construction experience is not required. Training and support are provided, and the role may take on additional responsibilities as the employee's knowledge and experience grow. The company is locally owned and operated and backed by a nationally recognized restoration brand. Its team values service, integrity, accountability, and mutual support.

Requirements

High school diploma or equivalent.
Basic computer and communication skills.
Ability to handle confidential information responsibly.
Clear and professional communication.
Dependability, organization, attention to detail, and accountability.
Ability to manage multiple priorities in a fast-paced environment.
Comfort with computers and email, and willingness to learn new software.
Initiative, problem-solving ability, and follow-through.
Ability to work well with others and maintain a positive, professional attitude.
Willingness to learn and grow with the company.

Nice To Haves

Customer service or administrative experience is helpful but not required.

Responsibilities

Answer calls, emails, and customer inquiries professionally and empathetically.
Maintain customer communication throughout the restoration process.
Coordinate appointments, schedules, and project updates with customers and team members.
Document customer interactions, track outstanding requests, and follow up in a timely manner.
Help resolve routine concerns and appropriately escalate more complex issues.
Support daily front-office activities and general administrative responsibilities.
Maintain accurate customer records, project information, and internal documentation.
Assist with scheduling, task tracking, and communication between office and field teams.
Enter and update information in company systems.
Support project managers and leadership with operational and administrative needs.
Assist with payroll and accounts payable documentation.
Maintain subcontractor paperwork, including W-9 forms and insurance certificates.
Organize files, process mail, and support established office procedures.
Take on additional responsibilities as knowledge and experience grow.