Referral Coordinator/CSC

BluePearl Vet, LLC•Johns Creek, GA

About The Position

BluePearl Pet Hospital is hiring a professional, customer-service-oriented Referral Coordinator who will split time between referral coordination and veterinary reception. The Referral Coordinator ensures effective, client-focused management of referrals for assigned services and serves as the primary point of contact for referred clients, managing their referral from the originating appointment through case closure. The position also supports clinical staff with the administrative components of clinical referrals. The role involves coordinating appointments and communications between clients, referring primary-care veterinarians, and hospital teams. Candidates should be excellent customer-service professionals who contribute to a collaborative environment. Applicants must have unrestricted, current authorization to work in the United States and must not require current or future employment-based visa or green-card sponsorship. BluePearl is an equal opportunity employer and provides accommodations during the application process upon request.

Requirements

Excellent customer-service skills.
Unrestricted, current authorization to work in the United States.
Must not require future sponsorship for an employment-based green card.

Responsibilities

Schedule new appointments for assigned specialty services and ensure the relevant doctor has a record of each new appointment.
Resolve case-related concerns before appointments.
Maintain email for assigned specialty services and follow departmental email-triage procedures.
Gather pertinent information so clients understand their financial obligations.
Serve as the primary point of contact for clients and prospective clients in assigned specialty services.
Make post-procedural and post-surgical follow-up calls to clients.
Receive, process, and fill prescription requests for assigned specialty services with doctor approval.
Work with primary-care doctors regarding requests and routine questions.
Provide primary-care doctors with bloodwork and test results to keep them informed about referred clients.
Ensure timely, appropriately documented communication regarding treatment.
Support clinical staff with the administrative components of clinical referrals across various services.

Benefits

Trupanion pet insurance and discounts on pet treatments, procedures, and food.
Associate development and advancement opportunities, including talent development programs and leadership workshops.
Annual continuing education allowance and free continuing education sessions.
Training through BluePearl University and clinician access to more than 2,000 medical journals.
Medical, dental, vision, and life insurance options.
Parental leave benefits.
Flexible work schedules.
401(k) and retirement planning.
Paid time off and floating holidays.
Health and well-being resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management.