DMV Customer Service Technician (Part-time/wage) - Staunton 02651

DHRM • Staunton, VA

1d • Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a part-time, wage Customer Service Technician at its Staunton Customer Service Center. The role handles a variety of customer transactions, including explaining policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests; processing vehicle registrations and titles; collecting taxes; and providing other DMV services. Training will be provided. The position requires working Monday through Saturday with varied hours, and may involve working at different stations within the Customer Service Center.

Requirements

• Customer service experience.
• Knowledge of personal computers, computer information systems, databases, and their role in supporting service operations.
• Knowledge of mathematics and basic accounting practices and principles, such as reconciliations.
• Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
• Ability to adapt to frequent statute, policy, and procedural changes.
• Ability to analyze records, files, and other documents and reach logical and legal conclusions.
• Ability to work well under pressure during peak workload periods and cooperate with others in a team environment.
• Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
• Ability to work Monday through Saturday with varied hours.
• Ability to perform work tasks at different Customer Service Center stations and operate all equipment necessary for the job.

Nice To Haves

• Experience with the Privacy Protection Act and DMV policies and procedures related to Customer Service Center operations.
• Bilingual candidates are encouraged to apply.
• Prior relevant DMV work experience may increase the wage rate.

Responsibilities

• Handle a variety of customer transactions and communicate applicable policies, procedures, and regulations.
• Issue IDs and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations and titling, collect taxes, and provide other DMV-related services.
• Work at different stations within the Customer Service Center as assigned.
• Complete required employee training and operate equipment necessary to perform the job.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed