DMV Customer Service Technician (Part-time/wage) - Norfolk Military Circle 04074
About The Position
The Virginia Department of Motor Vehicles is hiring a part-time, wage Customer Service Technician at its Norfolk Military Circle Customer Service Center. The selected employee will handle a range of customer transactions and services, including explaining policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests; processing vehicle registrations and titles; collecting taxes; and providing other DMV-related services. Training will be provided. Employees may be assigned to different work stations within the Customer Service Center and must operate the equipment needed for their work. The position requires working Monday through Saturday with varied hours. The hiring range is $19.72; prior relevant DMV work experience may increase the wage rate.
Requirements
- Customer service experience.
- Knowledge of personal computers, computer information systems, databases, and how they support service operations.
- Knowledge of mathematics and basic accounting practices and principles, including reconciliations.
- Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
- Ability to adapt to frequent changes in statutes, policies, and procedures.
- Ability to analyze records, files, and other documents to reach logical and legal conclusions.
- Ability to work well under pressure during peak workload periods and cooperatively in a team environment.
- Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
- Ability to work Monday through Saturday with varied hours.
- Ability to perform work tasks at different Customer Service Center work stations and operate all equipment necessary for the job.
- Must consent to a background check; selected candidates must also consent to fingerprint-based criminal history and driver record checks, and a background investigation if applicable.
Nice To Haves
- Experience with the Privacy Protection Act and DMV policies and procedures related to Customer Service Center operations.
- Bilingual applicants are encouraged to apply.
- Prior relevant DMV work experience may increase the wage rate.
Responsibilities
- Handle customer transactions and communicate DMV policies, procedures, and regulations.
- Issue IDs and process applications.
- Administer vision, driver, and in-car road tests.
- Process vehicle registrations and titles, collect taxes, and provide other DMV-related services.
- Work at different Customer Service Center stations as assigned and operate the equipment needed to perform the job.
- Complete required employee training.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
