DMV Customer Service Technician (Part-time/wage) - Waynesboro 02760
About The Position
The Virginia Department of Motor Vehicles is hiring a part-time/wage Customer Service Technician at its Waynesboro Customer Service Center. The selected applicant will provide customer service and process a range of DMV transactions, including communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests; processing vehicle registrations and titles; collecting taxes; and providing other DMV-related services. Training will be provided. The role requires adapting to changing statutes, policies, and procedures; analyzing records and documents; and serving a diverse customer population in a courteous, professional, and tactful manner. Employees may work at different stations within the Customer Service Center as assigned and must operate the equipment needed for the job. The schedule includes Monday through Saturday with varied hours. The Virginia DMV serves drivers, ID card holders, vehicle owners, businesses, government agencies, and other organizations. The agency identifies its core values as Trustworthiness, Respect, Accountability, Integrity, and Teamwork.
Requirements
- Customer service experience.
- Knowledge of personal computers, computer information systems, databases, and how they support service operations.
- Knowledge of mathematics and basic accounting practices and principles, such as reconciliations.
- Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, as well as other laws, rules, regulations, policies, and procedures.
- Ability to adapt to frequent statute, policy, and procedural changes.
- Ability to analyze records, files, and other documents and reach logical and legal conclusions.
- Ability to work well under pressure during peak workload periods.
- Ability to work cooperatively in a team environment.
- Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
- Ability to complete required employee training, work at different assigned stations within the Customer Service Center, and operate necessary equipment.
- Availability to work Monday through Saturday with varied hours.
Nice To Haves
- Experience with the Privacy Protection Act and DMV policies and procedures related to Customer Service Center operations.
- Bilingual skills are encouraged.
Responsibilities
- Handle customer transactions and communicate applicable policies, procedures, and regulations.
- Issue IDs and process applications.
- Administer vision, driver, and in-car road tests.
- Process vehicle registrations and titles, collect taxes, and provide other DMV-related services.
- Interpret, explain, and apply statutes, laws, rules, regulations, policies, and procedures, adapting to changes.
- Analyze records, files, and other documents to reach logical and legal conclusions.
- Work cooperatively with others in a team environment and communicate courteously and professionally with staff and a diverse customer population.
- Complete required employee training.
- Perform assigned tasks at different work stations within the Customer Service Center and operate the equipment necessary to perform the job.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
