DMV Customer Service Generalist - Roanoke 00805

Virginia Information Technologies Agency•Roanoke County, Virginia, VA

4d•$41,000 - $43,000•Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring multiple Customer Service Generalists for its Roanoke Customer Service Center. This service-oriented role serves a diverse range of customers and involves explaining policies, procedures, and regulations; issuing identification; processing applications; administering vision, driver, and in-car road tests; and handling vehicle registrations, titling, taxes, fees, and other DMV services. Training is provided. The role calls for strong customer service, cash and credit card handling, problem-solving, attention to detail, and a willingness to learn. Prior relevant DMV experience may increase the hiring salary from $41,000 to up to $43,000. The DMV serves drivers, ID cardholders, vehicle owners, businesses, government agencies, and nonprofit organizations. Its core values are Trustworthiness, Respect, Accountability, Integrity, and Teamwork.

Requirements

Strong verbal and written communication skills, including the ability to engage with diverse customers and stakeholders in high-pressure environments.
Ability to provide excellent customer service and resolve inquiries efficiently.
Attention to detail when processing and verifying transactions.
Problem-solving skills for resolving customer issues in fast-paced environments.
Computer literacy and proficiency with Microsoft Office applications such as Word and Excel.
Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Must possess and maintain a valid driver's license with fewer than six demerit points.
Must be at least 21 years old and maintain instructor certification for administering road tests.

Nice To Haves

Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
Understanding of public sector operations, government processes, regulations, and customer service protocols.
Experience in customer service, handling inquiries, and resolving escalated customer issues.
Administrative experience in document processing, data entry, and record maintenance.

Responsibilities

Communicate DMV policies, procedures, and regulations to customers.
Issue identification cards.
Process customer applications.
Administer vision, driver, and in-car road tests.
Process vehicle registrations and titles, and collect taxes and fees.
Provide other DMV-related services.
Accurately process and verify transactions and apply DMV regulations and procedures to customer-specific situations.