DMV Customer Service Generalist - Altavista 02050

DHRM•Campbell, VA

3d•Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a Customer Service Generalist at its Altavista Customer Service Center. The role provides customer-facing DMV services and helps members of the community understand DMV policies, procedures, and regulations. Training is provided, and the position offers room for career growth. The successful candidate will provide accurate, helpful service in a busy setting, process a range of DMV transactions, and administer vision, driver, and in-car road tests. Candidates must hold and maintain a valid driver’s license with fewer than six demerit points, and must be at least 21 years old and maintain the instructor certification required to administer road tests. Employment is subject to background and driver-record checks.

Requirements

Strong verbal and written communication skills and the ability to connect with a wide variety of customers and stakeholders, including in busy situations.
A track record of delivering excellent customer service and resolving inquiries efficiently.
Attention to detail to process and verify transactions accurately.
Problem-solving skills and the ability to resolve customer issues in a fast-paced setting.
Computer literacy, including proficiency with Microsoft Word and Excel.
Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to each customer’s situation.
Valid driver’s license, maintained with fewer than six demerit points.
At least 21 years old and able to maintain the instructor certification needed to administer road tests.
Consent to required background checks, including a fingerprint-based criminal history check and driver-record check, as applicable.
Submit an online application.

Nice To Haves

Familiarity with DMV processes, including policies and procedures for licensing, registration, and titling.
Understanding of public-sector government processes, regulations, and customer service protocols.
Demonstrated customer service experience, including handling inquiries and resolving escalated issues.
Administrative experience, such as processing documents, entering data, and maintaining records.
Prior relevant DMV experience may increase the salary.

Responsibilities

Help customers understand DMV policies, procedures, and regulations.
Issue identification cards.
Process applications.
Administer vision, driver, and in-car road tests.
Handle vehicle registrations, titles, tax and fee payments, and other DMV services.
Resolve customer inquiries and issues, including escalated issues.
Process documents, enter data, and maintain records.