DMV Customer Service Generalist - Altavista 02050

Virginia Information Technologies Agency • Campbell, VA

4d • $41,000 - $43,000 • Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a Customer Service Generalist for its Altavista Customer Service Center. This customer-facing role serves the community by helping customers understand DMV policies, procedures, and regulations, and by providing a range of licensing, testing, registration, and payment services. Training is provided to help the employee succeed and grow their career.

Requirements

• Strong verbal and written communication skills and the ability to connect with a wide variety of customers and stakeholders, including during busy periods.
• A track record of providing excellent customer service and resolving inquiries efficiently.
• Attention to detail to process and verify transactions accurately.
• Problem-solving skills and the ability to resolve customer issues in a fast-paced setting.
• Computer literacy, including proficiency with Microsoft Office applications such as Word and Excel.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to individual customer situations.
• Consent to a background check; selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation if applicable.
• A valid driver’s license that is maintained with fewer than six demerit points.
• Be at least 21 years old and maintain the instructor certification needed to administer road tests.

Nice To Haves

• Familiarity with DMV processes, including policies and procedures for licensing, registration, and titling.
• Understanding of public-sector operations, including government processes, regulations, and customer service protocols.
• Demonstrated customer service experience, including handling inquiries and resolving escalated issues.
• Administrative experience, such as processing documents, entering data, and maintaining records.

Responsibilities

• Help customers understand DMV policies, procedures, and regulations.
• Issue identification cards.
• Process applications.
• Administer vision, driver, and in-car road tests.
• Handle vehicle registrations, titles, tax and fee payments, and other DMV services.

Benefits

• Competitive salary
• Health benefits
• Retirement benefits
• Twelve paid holidays each year
• Paid annual leave
• Paid sick leave
• Paid family/personal leave
• Deferred compensation
• Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed