Customer Success Generalist

Endex•Los Angeles, CA

3d•Onsite

About The Position

Endex is seeking a Customer Success Generalist to help customers make progress by supporting onboarding, customer communications, and adoption programs. The role involves taking on changing needs, keeping smaller projects moving, and helping the team turn recurring customer requests into clearer operating processes. The position is based primarily in New York City, with other listed locations in Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles. It requires five days in person.

Requirements

Take users’ problems seriously and care about whether the answer helps.
Communicate accurately and make unfamiliar workflows easier to understand.
Learn tools quickly and investigate questions before escalating them.
Stay organized across accounts, requests, and projects.
Work across onboarding, support coordination, and adoption programs while keeping account owners informed and commitments visible.

Nice To Haves

Experience in customer success, support, consulting, or implementation.
Comfort with Microsoft Office and enterprise productivity tools.
Experience documenting processes or running customer programs.

Responsibilities

Prepare onboarding materials, coordinate sessions, and follow up on open tasks with the account owner.
Gather context about customer questions, determine whether they concern training or a product issue, and route them with a clear next step.
Coordinate onboarding preparation, targeted adoption outreach, and follow-up from workshops or feature launches.
Keep account notes, open issues, and commitments accurate and accessible to the team.
Identify recurring requests and create practical documentation or workflows to reduce friction.