DMV Customer Service Technician (Part-time/wage) - Norfolk Military Circle 04074

Virginia Information Technologies Agency • Norfolk, VA

1d • Onsite

About The Position

The Virginia Department of Motor Vehicles is seeking a service-oriented Customer Service Technician for the Norfolk Military Circle Customer Service Center. The role handles a variety of customer transactions and services, including explaining policies, procedures, and regulations; issuing identification cards; processing applications; administering vision, driver, and in-car road tests; processing vehicle registrations and titles; collecting taxes; and providing other DMV-related services. Training will be provided.

Requirements

• Customer service experience.
• Knowledge of personal computers, computer information systems, databases, and how they support service operations.
• Knowledge of mathematics and basic accounting practices and principles, including reconciliations.
• Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
• Ability to adapt to frequent changes in statutes, policies, and procedures.
• Ability to analyze records, files, and other documents and reach logical and legal conclusions.
• Ability to work well under pressure during peak workload periods and cooperatively in a team environment.
• Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
• Ability to complete required employee training, work at different workstations within the customer service center as assigned, and operate necessary equipment.
• Must be able to work Monday through Saturday with varied hours.

Nice To Haves

• Experience with the Privacy Protection Act and DMV policies and procedures related to customer service center operations.
• Bilingual ability.

Responsibilities

• Handle customer transactions and explain applicable policies, procedures, and regulations.
• Issue identification cards and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations and titles, collect taxes, and provide other DMV-related services.
• Apply laws, rules, regulations, policies, and procedures to customer and operational matters.
• Analyze records, files, and other documents to reach logical and legal conclusions.
• Work cooperatively with others and communicate professionally with staff and a diverse customer population.
• Complete required employee training and work at different customer service center workstations as assigned.
• Operate equipment necessary to perform the job.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed