DMV Customer Service Technician (Part-time/wage) - Waynesboro 02760

DHRM • Waynesboro, VA

10h • Onsite

About The Position

The Virginia Department of Motor Vehicles is hiring a service-oriented Customer Service Technician for the Waynesboro Customer Service Center. The position handles a range of customer transactions and provides information about policies, procedures, and regulations. Duties include issuing IDs; processing applications, vehicle registrations, and titles; collecting taxes; administering vision, driver, and in-car road tests; and providing other DMV-related services. Training will be provided. Employees may be assigned to different work stations within the customer service center and must be able to work varied hours Monday through Saturday.

Requirements

• Customer service experience.
• Knowledge of personal computers, computer information systems, databases, and how they support service operations.
• Knowledge of mathematics and basic accounting practices and principles, including reconciliations.
• Ability to interpret, explain, and apply complex statutes, including the Motor Vehicle Code, and other laws, rules, regulations, policies, and procedures.
• Ability to adapt to frequent changes in statutes, policies, and procedures.
• Ability to analyze records, files, and other documents to reach logical and legal conclusions.
• Ability to work well under pressure during peak workload periods.
• Ability to work cooperatively in a team environment.
• Ability to communicate courteously, professionally, and tactfully, orally and in writing, with staff at all levels and a diverse customer population.
• Ability to work Monday through Saturday with varied hours.
• Ability to operate all equipment necessary for the job.

Nice To Haves

• Experience with the Privacy Protection Act and DMV policies and procedures related to customer service center operations.
• Bilingual applicants are encouraged to apply.
• Prior relevant DMV work experience may increase the wage rate.

Responsibilities

• Handle customer transactions and communicate applicable policies, procedures, and regulations.
• Issue identification cards and process applications.
• Administer vision, driver, and in-car road tests.
• Process vehicle registrations and titles, collect taxes, and provide other DMV-related services.
• Work at different customer service center stations as assigned.
• Complete required employee training.
• Operate equipment necessary to perform the job.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed